As a two cycle tech for 35+ years..the complaint about the ms271 is bogus..I don't work here, never have, and never will. I work for myself, I have worked all over the county in almost every shop , I do know, and have worked with the guy running the shop. You won't find a more honest, or better tech in the county...the choke broke because it popped out and the guy forced it back. The saw lost compression due to one of several reasons..incorrect fuel mix, cheap high ash two cycle oil, ethanol causing the diapraghms to stretch and not pumping enough fuel, not shaking your can up every refill as fuel and ethanol will separate and you will poor straight ethanol in it causing metal to metal friction and scoring... Bad , old fuel will do it too..anything over a couple of weeks in Texas heat will cause a ton of issues as well( phase separation). The intake boot, carb to block gasket, crank seals, head gasket could have had an air leak causing it to lean out...BUT...the number one cause of 2 cycle malfunction is operator error...usually fuel. A little advice, if your chainsaw or line trimmer( weed eater is a brand) just all the sudden runs great... Shut it off...you have a lean situation that needs correcting before you fry that engine. Now, for those who complain of the high cost of repairs due to this... Why do you need someone else to fix it? Did you also know that small engine Tech's , the good ones, have about 3 months of yearly study just get updated in new stuff? If they were easy...you wouldn't have shops that specialise in it, nor would you have shade tree blogs of guys trying to figure simple stiff out had they been educated about it. You are paying for his Knowledge, not how "easy" it is. Anyway...
Service was extraordinary. I took a Stihl blower in for repair. It was fixed within an hour. Very friendly and knowledgeable staff.
Good selection, experienced staff that puts the customer's needs first. Clay went above and beyond with my chainsaw. I'll definitely be coming back here.
Extremely friendly and helpful staff (especially Adam), nice clean store layout and selection. Have purchased many items from them over last 7 months since moving to the area--very convenient to the Whitehouse and southern Tyler areas. Bought a Stihl Farm Boss chainsaw from here--this workhorse leaves my still "new" but already worn out Husqvarna is the dust. They offer a good military discount, too.
The guys in the back at the desk need the customer service seminar. Second straight time I went there and nobody even looked up from what they were doing to ask what I needed. Yesterday, the guy FINALLY looked up and saw me, but treated me like he was in a hurry to get home, and I was a bother. If it weren't for the nice young man up front who came to my rescue when I was stumbling along on my own 15 minutes later. This would be a ONE. It's a shame because in the past, when they were smaller, they had helpful people. This last guy was plain rude.
Roquemore S Hardware is a US Hardware Store based in Whitehouse, Texas. Roquemore S Hardware is located at 15229 Texas 110 South, Whitehouse, TX 75791, USA.
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